Your commerce platform is working.
But is it learning?
Most enterprise commerce platforms (B2B, B2C and marketplace alike) are built to process transactions. Catalog, cart, checkout, payment, fulfillment. Fast, stable, reliable. And blind.
They do not know who is shopping. They do not know which customers are growing and which are about to churn. They do not know which products to promote to which buyer, which account to prioritize, or which segment is quietly outperforming the rest. Every visitor sees the same storefront. Every optimization waits for the next quarterly release. Every personalization request turns into a six-month project.